L1 Enterprise Operations Engineer

Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations.

Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers

Perform reboots on physical and use VMware vSphere client to reboot virtual servers

Responsible for manually pinging, testing and opening problem outages for servers and web sites that
are not responding

Able to escalate issues to level 2 LAN Administrators

Use knowledge of standard and non-standard operating rules, procedures and diagnostic techniques to
resolve difficult operating problems

Escort and monitor un-cleared workers on site

Corporate Performance Standards:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.