Careers

Role & Responsibilities:

• Provide recommendations to optimize and improve management of vSphere Infrastructure.
• Plans and executes upgrades, installations, monitoring and management tools, security practices and overall corporate support architecture.
• Ensures the successful installation, integration, and deployment of virtualized environment solutions in across enterprise-level production and non-production environments.
• Research, develop and implement solutions to enhance current systems, including converged and cloud architectures.
• Provide architecture and engineering support for the Client’s performance and availability monitoring products.
• Provide instrumentation for proactive diagnostic insight into health of operational environments.
• Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring solution set.

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

Education: Bachelor’s degree in related field preferred
Clearance: Active DoD Top Secret Clearance required. Will consider well-qualified candidates with an Active DoD Secret Clearance and ability to obtain Top Secret clearance.

Qualifications and Experience:

• 2-5 years’ experience providing Tier III level technical engineering support in a large-scale virtualized VMWare 6.0/6.5 infrastructure environment
• Experience and knowledge supporting VMware Virtual Machines, ESXi servers, and VMware virtual center, setting up VMotion and engineering solutions with related VMware products such as vROps, vRLi, and other products used for supporting a virtualized Microsoft Server environment
• Experience with Splunk or PowerBI in an Azure environment preferred
• Service maintenance employing ITIL principles
• Good verbal and written communication skills

Role & Responsibilities:

• Coordinate with IT service center and/or EL1 Service Desk
• Execute EL2 Service Request Management, Incident Management, and Problem Management processes
• Resolve EL2 tickets, i.e., customer escort, device installation, break-fix, etc
• Route and escalate remaining tickets to appropriate EL3 SMEs
• Integrate with other service providers, as necessary
• Refer unrelated tickets to appropriate entity
• Complete EL2 tickets within the target time defined by the SLA
• Implement rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAM
• Maintain trouble-shooting guidelines and directories supporting the Program Office services
• Participate in other ITIL processes (configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management)
• Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

Education: Bachelor’s and Equivalent Experience
Clearance: Active DoD Top Secret Clearance Required, may consider well qualified candidates with DoD Secret
Qualifications:

• 5+ years of experience with IT or computer information systems
• Experience with troubleshooting IT hardware
• Experience with Active Directory management
• Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
• Knowledge of Microsoft Server Operating Systems and VMWare virtualization
• Ability to work independently on projects and advanced tickets

Role & Responsibilities:

• Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations.
• Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers
• Perform reboots on physical and use VMware vSphere client to reboot virtual servers
• Responsible for manually pinging, testing and opening problem outages for servers and web sites that are not responding
• Able to escalate issues to level 2 LAN Administrators
• Use knowledge of standard and non-standard operating rules, procedures and diagnostic techniques to resolve difficult operating problems
• Escort and monitor un-cleared workers on site

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.
2. Interact professionally with other employees, customers and suppliers.
3. Work effectively as a team contributor on all assignments.
4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

Education: Bachelor’s and Equivalent Experience
Clearance: Active DoD Secret Clearance Required
Qualifications:

• 3-5+ years of experience with IT or computer information systems.
• Experience with troubleshooting IT hardware.
• Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
• Knowledge of Microsoft Server Operating Systems and VMWare vSphere

Role & Responsibilities:

Description: The right candidate will provide support for an enterprise datacenter with over 3000 Virtual Machines

• Design, implement and maintain VMWare-based infrastructure and related storage
• troubleshoot and resolve storage level problems

Requirements

Knowledge, Skills, and Abilities:

• The applicant must have 5-7 years of demonstrated experience working with VMWare and understand the P2V (physical to virtual) process
Provide day to day data management and operational support for distributed data systems, including the including the entire data life cycle of planning, device and component preparation, solution testing, data placement.
• Backup retention, recall, recovery and deletion
• Focus upon compliance obligations, security, capacity planning, performance, and reporting

Required Skills:

• Knowledge of VMware
• Experience with Hyperconverged systems such as Dell EMC VXRail
• Knowledge of VSAN

Desired Skills:

• Knowledge of/experience with Nutanix

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Role & Responsibilities:

• Duties and Responsibilities: As a Cloud Engineer you will play a key role in maintaining and enhancing an enterprise cloud environment servicing more than 10,000 Users. Assist in the engineering, development and administration of a federal enterprise cloud system.
• Essential Functions: Participate in technical project review meetings to ensure technical designs meet the client’s operational requirements and infrastructure/security standards.
• Provision and maintain cloud resources for an enterprise cloud environment (network, storage, compute).
• Automate infrastructure migrations to cloud environments and identify on-premise technologies and their cloud counterparts.
• Ensure compliance with incident, problem, and change management procedures and execute ticket-based requests with little or no additional help.
• Focus on results and be delivery oriented, with a keen interest on quality and the ability to meet deadlines.

Requirements

Education:

• BS degree in Computer Science. Engineering, or related field, or equivalent experience.

Clearance:

• Top Secret DoD Clearance Required. May consider highly qualified DoD Secret Clearance holders with the ability to obtain a Top Secret.

Qualifications:

• At least 4 years of progressive experience administering, designing and engineering cloud solutions.
• Sound fundamental knowledge of cloud technology and enterprise IT systems.
• Strong problem solving and troubleshooting skills with experience exercising mature judgment
• Experience deploying resources into and running workloads in Amazon Web Services and/or Microsoft Azure
• Ability to clearly translate technical requirements and concepts in a manner that appeals to a wide audience
• Experience working independently with minimal supervision and guidance
• Experience with operating systems and software: upgrade planning and implementation
• Fundamental knowledge of and experience working in a DevOps centric environment
• Experience with CI/CD pipelines, automation tools, code promotion processes and methodologies
• Experience with scripting languages such as python, json, YAML or others
• Experience with deploying infrastructure as code using AWS CloudFormation templates, Azure ARM
• Templates, Chef, Terraform or other automation tools
• Must be able to obtain and maintain required clearance for this role

Preferred Certifications and Experience:

• Amazon Web Services Associate or Professional Level certifications
• Microsoft Azure Solutions Architect, Developer, DevOps Engineer or similar